Frequently asked questions

Orders & Shipping

What types of dried food does the store offer?

Customers often want to know the list of available products, such as dried fruits, dried nuts, dried meats, etc.

Can I return a product if I am not satisfied?

What conditions must the product meet (such as unopened packaging, intact labels) to be eligible for a return?

How long does delivery take?

The estimated time for each order from confirmation to delivery.

How much is the delivery fee?

Information about the delivery cost, whether it's distance-based, and free shipping policies.

Returns & Refunds

What is the store's refund policy?

Under what circumstances can customers request a refund? How long does it take to process a refund request?

Can I return a product if I am not satisfied?

What conditions must the product meet (such as unopened packaging, intact labels) to be eligible for a return?

Does the store cover the cost of return shipping?

Do customers need to pay for shipping when returning a product?